Our expert team faced this problem using a Human – Centered Design approach. We started by doing a workshop with stakeholders to uncover the business needs. Then we began the discovery phase to understand the target, goal and people needs. Next, we spent time reviewing the current system in order to totally redesign it and build new functionalities.
Once we had a clear understanding of the existing system and needs, we began creating user journeys, wireframes, a design system and high-fidelity mockups.
All these designs were simultaneously validated to confirm that they met the business and people needs.